At KSA Pick & Drop, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we may collect, how we may use it, and how we handle information when you use our website or contact us regarding our goods pickup and transportation services.
By using our website or contacting us for a quote, booking, or service enquiry, you agree to the practices described in this Privacy Policy.
1. Information We May Collect
When you contact us or request a quote, we may collect information that you voluntarily provide, including:
- Your name
- Phone number or WhatsApp number
- Pickup location
- Delivery or destination location
- Type of goods
- Approximate quantity, size, or other item details
- Preferred transportation date
- Additional information you provide regarding your transportation requirements
We may also collect basic technical information automatically when you visit our website, such as browser type, device information, pages visited, and general website usage information, depending on the tools and services used on the website.
2. How We Use Your Information
The information provided by you may be used to:
- Respond to your enquiries
- Provide or discuss transportation quotes
- Check route and service availability
- Arrange pickup and delivery services
- Communicate with you through phone or WhatsApp
- Confirm or manage bookings
- Improve our website and services
- Respond to customer support requests
- Maintain records related to service enquiries and bookings
We only use information for legitimate business and service-related purposes.
3. WhatsApp and Phone Communication
Our website may allow you to contact KSA Pick & Drop through WhatsApp or by phone.
When you choose to contact us through WhatsApp, your communication may also be subject to WhatsApp’s own privacy policies and terms. Information you send through WhatsApp, including your name, phone number, location details, goods information, and messages, may be used by us to respond to your enquiry and arrange transportation services.
Contact Number: +966 56 915 6348
4. Location and Transportation Information
To provide transportation-related information or arrange a booking, we may need details about your pickup and delivery locations.
You are responsible for providing accurate location and goods information. This information may be used to discuss route availability, transportation requirements, pricing, pickup arrangements, and delivery arrangements.
5. How We Protect Your Information
We take reasonable steps to protect the information provided to us from unauthorized access, misuse, loss, or disclosure.
However, no method of communication over the internet or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.
6. Sharing of Information
We do not sell your personal information.
Your information may be shared only when reasonably necessary to provide or arrange the requested service. For example, relevant pickup, delivery, and goods information may need to be shared with drivers, transportation providers, or other service providers involved in fulfilling the transportation request.
Information may also be disclosed when required by applicable law, legal process, or government authorities.
7. Third-Party Services and Links
Our website may contain links or connections to third-party services, including WhatsApp or other external platforms.
We are not responsible for the privacy practices, content, or policies of third-party websites or services. We recommend reviewing the privacy policies of those third-party services before providing personal information.
8. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality, understand general usage, and enhance the user experience.
You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.
9. Data Retention
We may keep your information for as long as reasonably necessary to:
- Respond to your enquiry
- Provide or manage transportation services
- Maintain business and booking records
- Resolve disputes
- Meet legal or operational requirements
When information is no longer reasonably required, we may delete or securely dispose of it according to our business practices.
10. Your Rights and Choices
Depending on applicable laws, you may have certain rights regarding your personal information. You may contact us to request information about the personal data you have provided or to request correction or deletion of certain information, where applicable.
Please note that some information may need to be retained for legal, operational, booking, or record-keeping purposes.
11. Children’s Privacy
Our website and services are not specifically intended for children. We do not knowingly collect personal information from children without appropriate authorization.
If you believe that personal information relating to a child has been provided to us without appropriate permission, please contact us.
12. Changes to This Privacy Policy
KSA Pick & Drop may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will become effective when published.
We encourage users to review this Privacy Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how your information may be handled, please contact us:
KSA Pick & Drop
Phone / WhatsApp: +966 56 915 6348
By using our website or contacting us regarding our services, you acknowledge that you have read and understood this Privacy Policy.